AUTHOR: Brookline Client - (United States of America)
We recently put in a very expensive ceramic roof on our house in Brookline and feel compelled to respond to this client report. The crew that Skip Schiappa brought to the house was superb. There was never any debris left after each day of work and the attention to detail was outstanding. We do understand the frustration of the client who reported her issues with this company and agree that interacting in a combative way with the contractor is not the route to success. Skip is very emotional and takes his work very seriously so that if differences arise he is apt to respond defensively via an email exchange. Face to face he is very responsive and has wonderful ideas that go above and beyond what one can expect from a typical roofer. His work is excellent and he is committed to making things right in the end so both he and the client is happy with the job. The only criticism that we have is in staging of the job as it took much longer than expected or estimated. This was truly frustrating but if you are not in a rush and the quality of the job is the most important thing, than we certainly recommend this company for your job.